Customer satisfaction improves for the first time after three straight quarters of small declines, according to the National Customer Satisfaction Index (NCSI-UK). As a result of increased customer satisfaction with retail, the index gains 0.1% to 72.9 on the NCSI's 100-point scale, which coincides with a 0.1% fourth quarter growth in GDP, the first positive growth for the economy since the first quarter of 2008. The latest NCSI study measures customer satisfaction with department stores, supermarkets, electrical retailers, petrol stations, and E-commerce.