The European Consumer Centres Network (ECC-Net), published its Annual Report for 2007 reflecting a productive year, helping more than 55.000 consumers with information and advice on cross border shopping, both in person and online, ensuring that they are aware of their rights, and providing support in handling complaints. Consumers increasingly turn to the ECCs for help, with an increase of 5000 contacts since 2006. In 2007, most complaints tackled by ECCs concerned contract terms (25%), product and service (22,4%), and delivery (20%).
